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Here are the answers to some of the most popular and commonly asked questions. If you still have questions that are not listed that require answers, then please contact us.


arrowspurpleWhy would I want to pay someone to find care when I could do it myself for nothing?


You could do it yourself for nothing. But before you do, ask yourself these questions:

  • Do you really know where to start?
  • Do you know what kinds of services are available?
  • Are you sure on how best to manage your needs i.e. in your home or in a care home?
  • Do you have the time to research and visit numerous care homes or contact care providers, many of which might be unsuitable?
  • Are you confident you will be paying the right price or feel able to negotiate to keep within your budget?

If you can’t answer yes to all of these questions, or you feel that you just simply don't have the time or energy to undertake this task then wouldn't it be a good idea to seek some professional help?

Contact ICS to receive help with all of the above.


arrowspurpleIsn't it my duty to find the care needed for a loved one?


Without experience and the time needed, it is difficult to know where to start when looking for services or products. If a loved one is requiring care at home or in a care home, then it will be important for you to ensure that this care is the best for them and their needs. The final choice will always be for you and your loved one to decide upon, but ICS will help you to  make that decision by presenting you with all the options including availability and prices. Please see the ICS Services page for more details on the options available.


arrowspurpleCQC - Care Quality Commission - What do they do?


CQC regulate care provided by the NHS, local authorities, private companies and voluntary organisations. They aim to make sure better care is provided for everyone - in hospitals, care homes and peoples own homes. They also seek to protect the interests of people whose rights are restricted under the Mental Health Act.

CQC website


arrowspurpleWhat is Advocacy?


It may not always be easy to express your wishes. If you feel that decision's are being made that affect your future, or the future of someone that you care for, you may feel that your views are not being heard or listened to. An advocate can assist you to voice your opinions and be heard. Advocates are neutral and independent. What you say to them is confidential and they will work directly with you to help you to have your say.


arrowspurpleAm I entitled to benefits?


You may be entitled to support if you have a disability, are ill, or if you care for someone. It also provides you with additional income if you are unemployed and looking for work, if your earnings are low, if you are bringing up children, or if you are retired. Benefits are administered by the Department for Works and Pensions, tax credits are administered by Her Majesty's Revenue and Customs and housing Benefit and Council Tax Benefit are administered by your local City, District or borough Council.


arrowspurpleWhy is a financial assessment carried out by the Local Authority?


Some people will have to contribute towards the cost of their care. Your local authority will work out how much you have to pay by carrying out a financial assessment. The local authority will look at your income and capital and decide how much you may have to contribute. Examples of income include; interest on your savings, private and/or State Pension and some benefits like Pension Credit, Attendance Allowance or the care component of Disability Living Allowance. Your capital may include; savings, investments and any property that you may own. 


arrowspurpleWhat are Direct Payments?


Direct Payments are a way of paying for the care services that you require to meet your needs. Typically, your local authority would have the contract for services direct with your chosen provider and would manage the funds themselves. Having a direct payment allows you to have this control or have as much control as you feel is acceptable to you and also means that you have greater flexibility within your package of services. Contact your local authority for more information on this.

If you would like to know more about the options of support available through ICS, then please contact us. If you would rather speak to one of our care advisers please call 01743 724990.


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